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Incident Response

Incident Response (IR) is an information technology adverse event response process for cyber attacks such as disrupting system purpose, identity theft, or threatening for ransom. Every organization should personalize its way to respond to each cyber attack according to system prioritization and the organization’s services.


Responding to an adverse event, its main objective is to enable the organization to control specific situations and the value of the damage incurred. To minimize post damage after an attack, an immediate response should be one of the top priorities. Quick response is the key for the organization to get the situation under control and reduce the value of loss for the organization. Most of the problems faced by organizations are no adequate equipment, detection, and personnel with the right knowledge to respond to adverse events properly.


Cloudsec Asia’s MDR Center is ready to serve, protect and respond to all kinds of adverse situations. We provide Incident Response Service with a fully equipped monitoring center of high technology and experts 24 hours a day.Our services include:

  • Incident Logging & Management
  • Immediate Incident Analysis
  • Incident Remediation & Prevention
  • Close Security Incident
  • Ticket Incident Management
  • Report & Follow Incident


Detecting and recording cyber threat incident is the first step in responding to an adverse event. Detecting unusual events in the organization can be found from logs usage, detection of irregular practice on cyber protection tools and detection tools e.g. Firewall, IPS, and Antivirus. Cloudsec Asia will build a correlation rule to personalize adverse event detection for the organization and conduct an incident analysis afterward.


Incident analysis is the process after the detection and adverse events occur, Cloudsec Asia’s MDR Center will analyze the notification and all related events to distinguish incident and false positive. After the analysis stage, the report will be handed to the organization as a proactive report including incident analysis, the severity of the issue, damage analysis, and solutions or guide of damage reduction.


After the customer and all related teams received a notification and analysis, Cloudsec Asia’s MDR Center will follow up and provide a consultation along the solution process according to the time frame and issue’s severity. After the problem has been fixed or reduced. Cloudsec Asia’s MDR Center will examine the event and follow up the caused damage. When the problems are solved and all flaws are no longer exist, the final report will be sent to all involved teams. The final report will include an event summary, caused damage, the time frame of problem-solving, source of issues and solutions.


At all operational steps after confirmation of an adverse event, Cloudsec Asia’s MDR Center will comply Ticket Incident Management system to notify and record all events. Also provide the related team an authority to trace the event’s status, identify the person responsible for all operational procedures that occur. All relevant teams will be able to view a summary of the incident and damage, the time frame of problem-solving, source of issues and solutions to prevent experienced mistakes in the future.


Cloudsec Asia’s MDR Center will submit all necessary reports for the adverse event based on weekly basis, monthly basis, or according to time frame agreement with the customer. We will provide a risk analysis of the experienced threat, organization requirement, and risk analysis to maximize the efficiency of adverse events detection and response in the future.

  • A unique experience in responding to multiple attack groups, large and complex environments, extensive compromise, and complex remedial activities.
  • Leverage the technology and threat intelligence feeds from leading global cybersecurity firm.
  • Network and endpoint technology to investigate incidents at scale.
  • Global knowledge with a deep understanding of local customer requirements.
What is Benefits?
  • Resolve and recover critical security incidents effectively to minimise business and data loss.
  • Get the big picture of the breach and identify the extent of the breach.
  • Enhance enterprises’ capabilities to prevent, detect, and respond to security incidents.